How far can the Air Max really go on a charge?
Up to 121 miles on the dual-battery system (921.6 Wh total) under ideal, pedal-assist conditions. Real-world range depends on rider weight, terrain, wind, tire pressure, temperature and how much throttle you use — but the two hidden batteries are what make genuinely long rides possible.
Why does it come with two chargers?
Because it has two batteries. With both chargers you can top up both batteries at the same time and cut your charging time in half — or charge two bikes side by side. Two chargers are standard on every Mihogo USA order.
How light is it, actually?
The bare Toray T800 carbon-fiber frame weighs about 7.7 lbs. The complete bike, with both batteries installed, is around 62 lbs — impressively light for a dual-battery e-bike, and a big part of why it rides so easily.
Can I pay over time?
Yes. At checkout you can choose Shop Pay monthly installments — split the Air Max into monthly payments, with the exact plan shown at checkout. No need to pay it all up front.
How fast is it, and who can ride it?
Top assisted speed is 28 mph. The Air Max fits riders roughly 5'1" to 6'5" (155–195 cm) and supports a maximum load of 275 lbs.
Does it arrive assembled?
The Air Max ships mostly assembled and requires only light final assembly (front wheel, handlebar, pedals, seat) with the included tools. Most riders are on the road in under 30 minutes. If anything's unclear, email us.
What colors are available?
Two finishes: Graphite (in stock) and Slate Blue (limited edition). You choose your color on the product page before adding to cart.
What's the warranty?
A 1-Year Limited Warranty covers manufacturing defects on core components (frame, motor, battery, controller, display, charger). See the full warranty page for details.
How much is shipping and how long does it take?
Free to the continental U.S. Processing is 1–2 business days and transit is typically 2–7 business days via FedEx or UPS. Full details on the shipping page.
Can I return it if it's not for me?
Yes — within 14 days of delivery, if the bike is unused (odometer under 10 miles) and in original condition. See the returns & refunds page for the full policy.
Who handles my order and payment? Who is Snapcycle Inc.?
Mihogo USA is operated by Snapcycle Inc., an established California e-bike company and MIHOGO’s authorized U.S. distributor. Your checkout and payment are processed securely by Snapcycle Inc. — so that’s the name you’ll see at checkout and on your card statement — and shipping, warranty and support are handled by the same U.S. team.
What if my Air Max arrives damaged, or I get the wrong item?
We'll make it right: email [email protected] with your order number and photos, and we'll send a prepaid return label plus a free replacement. This is different from a change-of-mind return — damaged or incorrect items are on us. Full details on the returns & refunds page.
How powerful is the motor — can it actually handle hills?
Yes. The Air Max runs a 750W rear-hub motor (900W peak) delivering 85 Nm of torque, paired with a bilateral torque sensor, versus the basic cadence sensors on many competitors, so it reads your pedaling and delivers power smoothly on climbs instead of lurching on and off.
Do you ship to Hawaii, Alaska, Puerto Rico, or internationally?
Not currently. Free shipping covers the continental United States only — we don't ship to Hawaii, Alaska, Puerto Rico, P.O. boxes, or APO/FPO/DPO addresses. See the shipping page for full details.
Can I track my order once it ships?
Yes. In-stock orders typically dispatch within one week, and you'll get a tracking number by email as soon as it ships. If anything looks off, email [email protected] with your order number and we'll track it down.
Is Mihogo USA a real company, or could this be a scam?
Mihogo USA is operated by Snapcycle Inc., an established California e-bike company and MIHOGO’s authorized U.S. distributor — that's the name you'll see at checkout and on your card statement. You can reach a real U.S.-based team at (689) 289-9057 or [email protected], and we reply within 48 hours.
What happens if something breaks after the 1-year warranty ends? Can I still get parts?
Email [email protected] with your order number and photos of the issue — our U.S.-based team will diagnose it and let you know your options for a replacement part, warranty or not. Because Snapcycle Inc. is a real U.S. distributor and not a drop-ship middleman, there's always someone to reach after the sale.